Job Description

·Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.

·Categorising and resourcing the correct engineer based on skills and proximity to work location.

·Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.

·Recording reactive maintenance calls onto a computerised system.

·Working on the internal system and clients throughout the day.

·Cover Holiday/Sickness for colleagues

·Assist other team members when required.

·Ensure accurate and timely allocation of work requests from clients to meet service level agreements.

·Working to tight deadlines and targets provided my management in accordance with contract requirements.

·Any other duties requested by the Helpdesk Manager.

Required Knowledge, Skills, and Abilities

·Must have FM and Helpdesk experience ·Strong organisation skills. ·Can work well in a large team and can also Multi-task ·Previous experience in client facing role ·Previous experience in finance ·Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client. ·Experience in accounting or finance will be an advantage. ·Software experience is required-Maximo or Concept. ·Confident with Excel. ·Must be able to demonstrate a strong sense of customer focus ·Self-motivated and systematic. ·Results/task orientated attention to detail and accuracy. ·Excellent time management and organisation skills. For further information or to discuss your application please do apply below.