Job Description

As an Administrator in the Bookings Team, the role broadly involves the management of customer's traffic management bookings, including the submission of traffic management applications from beginning to end. This includes; obtaining permission(s) from local authorities for temporary traffic management installations, submitting applications/permits for works within the highway, liaising with customers to ascertain their requirements, following the booking through to approval, and recording this information and any changes upon our bespoke database system.

As a Bookings Administrator your duties will include:

• Responsible for the running of specific customer accounts as the primary point of contact
• Working closely with other departments to ensure the successful delivery of works.
• The booking of traffic management installations & associated permits with local authorities/agencies.
• Following up and progressing applications through to approval.
• Customer development - building relationships with customers.
• Proficient customer service skills.
• Customer and council liaison – including attending meetings where required.
• Dealing with queries as required.
• Accurately updating the Company’s bespoke database system.

The benefits of this role are:

• Working with and alongside, a team who are all well-established within the Traffic Management industry
• Support from your line manager, as and when required
• Continuous training on new industry policies, practices and principles
• Progression within the company dependent on performance

Schedule:

• Day shift

Experience:

• Working/dealing with local authorities: 1 year (Required)

Work remotely:

• Yes, temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

Our Ideal candidate will have had previous experience in a similar role or industry. You will need to be confident in conducting yourself both via the telephone and by email. We are seeking not only the above, but someone who wants to develop and take their career to that next level. You will provide a vital link between clients, local authorities and the Company. The role is demanding, extremely fast paced, diverse and involves responsibility for key accounts and being proactive.Proven track record of working and a fast-paced environment. Proven experience and ability in a similar role/industry. The ability to handle multiple priorities. Knowledge of traffic management (desirable). The ability to work under pressure. Process driven. The ability to retain information. Demonstrable knowledge of Traffic Management. Experience of liaising/working with Local Authorities.