Job Description

Main Duties

• All aspects of Contract support and some Helpdesk duties
• Dealing with phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Raising purchase orders and invoices
• WIP
• Issuing and closing down planned and reactive maintenance works
• Supporting the Operations Director / Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General admin support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Amending tasks on the CAFM system where and when required including creation of new assets and frequencies
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications

Required Knowledge, Skills, and Abilities

Previous Facilities & Maintenance Help Desk experience is essential Excellent and professional telephone manner Excellent customer service skills Time Management The capacity to think ahead, plan and prioritise own workload The ability to work under pressure and meet deadlines The ability to work as part of a team Work safely in accordance with the company's current health and safety policy and procedures. A positive approach, with the determination to succeed FM Industry specific systems knowledge.