Job Description

Key Responsibilities:

• Administrative point of contact for customer orders, cancellations and porting
• Ensure that provisioning tasks are escalated correctly within the agreed SLAs
• Liaise with suppliers/vendors to ensure services are delivered on time to our customers
• Liaise with customers and Account Managers to ensure that we have the correct and complete information from them to fulfil their requests
• Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
• Task prioritisation
• Adhere to established processes
• Ensure that customers have a positive experience when working with our provisioning department
• To assist the Service Delivery Manager with the production of weekly and monthly reporting

Required Knowledge, Skills, and Abilities

Good written and verbal communication skills Attention to detail Strong Customer skills and relationship building Previous Admin experience in a Service Delivery environment preferable (min 3-5 years) Strong organisational skills and time management Strong Excel & MS Word skills Working knowledge of Service Now desirable Knowledge of Telecoms industry preferred