Job Description

The role of a Family/Children’s Contact Centre Administrator is to support the Centre Manager and Contact Centre Co-Ordinator in all areas of administration for our Croydon North Centre.

• Checking availability of Children and Families Contact Supervisors
• Organise and schedule supervised contact sessions for children who have been removed from their parents care and their parents or other family
• Thoroughly reviewing all reports completed by Children and Families Contact Supervisors, before submitting them to the Local Authority
• Dealing with the arrangements of private contact sessions
• Reception and general admin duties

The role of a contact centre administrator is varied, on occasions challenging and very rewarding.

Our core values reflect how passionate we are about what we do and are at the centre of how we operate as a Company.

• Believe that nothing is impossible
• Treat all with respect
• Exceed expectation
• Create opportunities

Required Knowledge, Skills, and Abilities

Excellent IT skills, including an advanced level of Excel Is target driven Is focused on high standards and is quality driven with an attention to detail Has an articulate and professional phone manner A non-judgemental attitude An ability to put people at ease. Knowledge of child development and current UK legislation relating to children and families is an advantage A desire to work with vulnerable families. NVQ Level 3 in children and families or a related field is integral A current DBS for working with adults and children An understanding of child protection and safeguarding Experience working with children and families