Job Description

The right candidate should be able to work and cope, in a busy freight forwarding environment as this is a demanding role dealing with all aspects of Import documentation.

Duties and Responsibilities:

• Responding to calls and emails or booking request from clients, agents or other representatives.
• Handling quotes and bookings for consignee routed cargo as requested by agents or shippers.
• Handling customs clearance
• Coordinate pickups and provide timely quotes for multimodal shipping/imports, as available in the system.
• Prepare and provide documents to customers in accordance with terms of shipping standard and the operating procedure.
• To be responsible for the daily checking of all client imports and ensuring that clients are kept informed of any deviation to the agreed schedule
• Raising sales invoices and checking purchase invoices.
• Arranging payment of freight and other chargers or collection of payment on behalf of the client.
• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the import of freight.
• Working closely with other departments to deliver high level of customer service
• Perform other duties as assigned by Line manager.

Desirable Requirements:

• Experience with sea freight import documentation
• Experience with customs clearance
• Have experience using the following software packages: Impatex, Netfreight, would be highly advantageous
• Have MHRA/ Pharmaceutical experience

Required Knowledge, Skills, and Abilities

Must have proven experience working within the Freight Forwarding industry. Must have proven experience with handling shipping / freight forwarding documentation Excellent communication skills both verbal and written. Ability to work independently as well as part of a team. Good planning and organisation skills. Basic ICT skills including Microsoft Word, Outlook and Excel Be able to work under pressure