Job Description

My client, a B2B engineering specialist, is seeking a Service Desk Administrator with the ability to manage operations in a fast-paced environment and motivate a team to successfully fill all incoming quotations, while carrying out compliance and engineer scheduling procedures.

Due to the nature and demand of this role we do require candidates with at least one year’s experience working within a similar mobile engineering scheduler role, ideally with some geographical knowledge, scheduling diaries for multiple engineers, organizing repairs, managing available parts to site and dealing with sub-contractors.

You will be a versatile, adaptable candidate with experience of a similar role, and you will have a collaborative management style and the ability to empower your team through continuous up-skilling.

Key Responsibilities:

• Oversee the fulfilment of all customer orders and installations
• Ensure the team are maximizing revenue from existing customer accounts
• Support Field Service engineering team.
• First point of contact for all existing customer enquiries you will ascertain any faults and diagnosis.
• Update all calls with customers and engineers onto the internal systems accurately.
• Order any parts for engineers; liaise with engineers for part specifics.
  Organize delivery of parts to site.
• Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries.
• Ensure follow up calls with all customers to ensure all maintenance & works are completed satisfactory.
• Ensure all customer complaints relating to support functions are resolved.

Required Knowledge, Skills, and Abilities

Collaborative management style - believes in training, development and coaching Versatile - can switch between tasks quickly and effectively. Excellent attention to detail and organization skills. Confident leader, who isn’t afraid to be hands-on when needed.