Job Description

We are looking for 2 experienced sales administrators to join us as members of the team at our head office in Normanton. You will become a core member of the sales & customer service team providing call and administrative support for our customers, whilst learning a vast knowledge of the Lighting industry along the way.

About the Role
This role includes providing call and administrative support to our customers based around the UK. You will be the first point of contact for new and existing customers, where your daily duties will be:

• Processing Customer Orders via email and telephone;
• Checking Stock availability, delivery dates and advising customers of any back order dates;
• Respond to all incoming requests and taking ownership of customer enquiries, ensuring these are resolved in a timely manner;
• You will act as the face of the business, interacting with customers in a professional and efficient manner;
• Stay up to date on new products, services and policies;

Your working hours will be 37.5 per week Monday to Friday, flexible between the hours of 8:00am and 6:00pm.

We will provide full training to ensure that you have the knowledge and tools to do your job.

Benefits
We offer a competitive salary with 20 holiday days’ + bank holidays each year alongside a company pension and free car parking.
Located in Normanton West Yorkshire just off the M62, we are surrounded with plenty of eateries, fuel stations and attractions.

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Administration: 2 years (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

We are looking for an experienced, motivated individual with a passion for providing excellent customer service. Our ideal candidate will have: Experience working in a customer service role or office environment; Strong communication skills, both verbal and written; A friendly, professional telephone manner and attitude; A high focus and passion to provide the highest level of service to our customers; Moderate IT skills with experience using Microsoft packages; the ability to work well both individually and as part of a team; A ‘can do’ attitude with an interest to learn.