Job Description

Brisant Secure Ltd is a door hardware & security manufacturer based in Dewsbury.

We are looking to appoint an experienced customer care administrator who is willing to take on this exciting opportunity to work with our enthusiastic and dynamic team, working for a market leading & innovative company.

The role will be varied and interesting, involving but not limited to the following:

• Effectively answer incoming telephone calls and distribute or assist as necessary for both trade and public customers.
• Log all customer service issues on internal care log system & ensure all actions & communication are detailed and documented through to closure of log.
• Process customer replacement orders where required or upon resolution of query.
• Process customer replacement orders where required or upon resolution of query.
• Coordinate any returns / claims / credit requests received using the defined procedures to ensure returns are dealt with as soon as possible.
• Liaise with company courier to ensure non-delivered orders are tracked and re-delivered.
• Liaise with warehouse / pinning staff to ensure urgent or custom orders are dealt with and dispatched in a timely manner.
• Advice customers on stock, pricing, availability and technical information as required.
• Monitor outstanding orders on the system to keep back orders to a minimum.
• Any other duty as deemed fit by the company within the scope of your role.

The position will be on a full-time basis, flexible working hours available, with a 30 minute lunch break & 2 15 minute breaks. Wages are negotiable depending on experience. References will be required.

Other Benefits:

• Competitive salary
• 20 days holiday + stats

We regret that due to volume, only successful applicants will be contacted.

No recruitment agencies please.

Reference ID: Customercare

Job Types: Full-time, Contract, Permanent

Salary: £20,000.00-£27,000.00 per year

Benefits:

• Company pension
• Flexible schedule
• On-site parking

Experience:

• Customer Care: 5 years (Required)
• Sage 200 / 500: 1 year (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Experience of working in a customer care environment is essential. Good computer skills, working with CRM systems. Knowledge of Sage 200/500 is essential. Team players with a genuine passion for delivering amazing customer service while taking guidance from more experienced team members. Self-motivated and able to use own initiative. Excellent communicator both written and verbally. Willing & able to learn technical information. Able to work to defined procedures. Able to multi-task, in a fast-paced environment. Able to work under pressure and to deadlines. Committed to our customers, our business, and our success.