Job Description

As Central Operations Administrator you will provide a vital administration service to our Retail and Marketing teams.

You will support the Retail Stores by ensuring the stores have the right POS and marketing material to ensure our members receive a great shopping experience in store.

You will work closely with the Head Office Receptionist and provide cover in their absence and ensure all visitors to Head Office receive a warm and friendly welcome.

Accountabilities and Responsibilities:

• A desire to continually focus on your own continued professional development.
• Working together in a positive way as part of the team to best support the business and provide a service in line with our values.
• Printing off POS (Point of Sales) and ensuring these are sent to stores in a timely and efficient manner.
• Support new store openings – overnight travel might be required.
• Attend meetings and conference calls on behalf of the wider team and provide feedback to the team.
• Supporting stores with store standards.
• Delivering briefs to the wider business.
• Answering and responding to member queries on social media and email.
• Assisting in the production of ongoing competitor analysis and reporting.
• Support stakeholders on key project working groups especially new store openings.
• Work directly with third-party suppliers as appropriate to brief, gain quotes for approval and ensure on time delivery of materials for campaign, promotions & new store deadlines.
• Use CRM Email Software (Mailchimp) to update data for supplier and membership communications.
• Support the Head Office receptionist and provide cover in their absence.
• Manage customer databases, updating new information and ensuring all records are kept up to date.
• Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice.
• Actively promote and encourage the reporting of any near misses and accidents.
• Keep up to date with information relevant to your department and cascade this accordingly to your team.

Hours:

Hours of work are usually Monday to Friday 40 hours per week. However, some overtime may be required occasionally to meet the needs of the business.

Benefits:

Membership to the Staff Shop as well has 2 nominated passes for your friends or family and free 2 x death in service cover. Other benefits include discounted rates at the onsite café, and the onsite gym facilities.

Experience:

• Admin: 1 year (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Ability to build and maintain effective working relationships. Excellent Communication Skills. To be flexible and adaptable to support the needs of the business. Good operational and technical knowledge of your departmental area. Ability to effectively plan, organize and manage own workload while working to strict deadlines. Excellent IT Skills.