Job Description

Here at Highways England, we have an exciting opportunity for a Project Support Administrator to join our Project Support Team for our Regional Investment Programme (RIP) Yorkshire & North East. Within this role you will provide flexible business support to contribute to the delivery of business activities and objectives to time, quality and within budget.

This role is based in Leeds.

What you’ll be leading on

• Operate many administrative processes, ensuring that these are delivered accurately, on time and in line with defined procedures and standards.
• Produce accurate and timely KPI reports for inclusion in higher level management reporting, to support effective management decision making.
• Produce reports, presentations and other documents, collating and analyzing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
• Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary.
• Enter and maintain information on systems and files to ensure that information is up to date, in the right place and easily accessible.
• Manage smaller pieces of work to completion, either standalone or as part of larger projects, to support achievement of business objectives.

Why you should join us

At Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organization we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

Required Knowledge, Skills, and Abilities

Project background/experience is preferred. Excellent communicator. Customer service experience within an office environment. Excellent IT skills. Strong organizations skills and ability to work to strict deadlines.