Job Description

Quality & Compliance:

• Populating and managing of Governance dashboard and risk management data so that information is current and accurate.
• Monitoring and developing staff training and provide necessary and suitable training when needed
• Providing specialist advice on patient safety tools and techniques: root cause analysis, aggregate investigations and safety culture
• Monitoring quality internally and externally by developing suite KPI’s
• Taking part in evaluation of the external reports such as governance dashboards
• Correlate and assisting in any enquiries, complains and compliments process
• Updating and developing local and national policy and strategy
• Leading the governance projects when requirement; discussing it and communicate with key stakeholders
• Conducting and monitoring audits
• Providing advices on safety and quality how to achieve positive result
• Supporting the staff with knowledge regards patient safety and patient experience to make the improvements in effectiveness of the clinic

Operations & General:

• Working closely with Director, Managers, HR and other Operations and supporting them in any operational tasks and projects
• Responsible for Company’s policies and procedures
• Liaising with patients and stakeholders with professional manner
• Supporting other team members
• Making sure that everyone is working according to company’s values and objectives
• Responsible for keeping in the system all company’s data and patient’s records highly confidential according to the governance regulations

Required Knowledge, Skills, and Abilities

Degree educated Ability to work with CQC guidelines Previous experience in clinical setting environment Data entry and data management skills Strong attention to detail Quality and compliance experience