Job Description

The Office Manager will work closely with the Chief Executive Officer, Chief Operating Officer, Chief Financial Officer and Senior Management Team in providing seamless support and administration. The Office Manager will also have regular contact with Home Managers and Administrators. They will also assume joint Line Manager responsibility for the Office Administrator.

In applying, please provide details of your existing remuneration and relevant experience for this role.

Main Responsibilities:

• Full oversight and management of the Leeds Support Centre, responsible for sourcing suppliers, contract management, ensuing the smooth day to day running of the office together with general trouble shooting and problem solving as required
• Maintenance of office equipment
• Ensuring office is fully stocked with supplies and sundries
• Managing ‘office’ budget
• Management of ‘Akari Star’ recognition scheme
• Line Manager responsibility for the Office Administrator role
• Management of Holiday Charts, Absence Tracker, Boardroom Calendar
• Full responsibility for internal events, Christmas Parties and Summer Socials
• EA to the CEO, COO and CFO with full diary management, travel and accommodation arrangements where required
• Oversight and monitoring of complaints
• Production of Marketing Campaigns and Local press editorials
• Full management of Open Days across the Akari Portfolio, arranging marketing materials and providing support to Home Managers on the day
• Full responsibility for the management and operation of Akari’s LinkedIn, Facebook and Twitter pages
• Full responsibility for the management and operation of the Akari Care website

Salary: Competitive, with annual bonus, and based on experience

Required Knowledge, Skills, and Abilities

Excellent front line customer service skills. Ability to build relationships and get colleagues onside. Ability to communicate effectively both verbally and in particular in writing. Possession of an excellent professional telephone manner. High standard of personal motivation. High standard of personal organization. Very strong attention to detail. Quick and accurate keyboard skills. Competent Word, Excel & Outlook skills. Effective time management skills. Ability to work effectively using own initiative or as part of a team. An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain. A flexible approach. An ability to work to tight deadlines without compromising quality.