Job Description

As one member of a small team the Administrator will be required to provide basic cover for more senior colleagues in their absence, which could include dealing with telephone enquiries from learners or prospective learners. All activity is undertaken within the context of pursuit of the highest quality of training, supervision and assessment, whilst also maximizing value for money.

The post holder has support from managers, colleagues and other stakeholders but is required to be well-organized and able to work with independence in terms of managing and prioritizing their day-to-day activities and the tasks that have been allocated to them.

The role is largely office-based and administrative in nature but also requires travel to local venues. Strong professionalism, interpersonal skills and a customer-orientated approach are essential owing to regular contact with trainees, delegates and other stakeholders. The post holder will also be a team player, supporting colleagues and contributing to the team’s broader running, outputs and progression

Required Knowledge, Skills, and Abilities

The post holder will undertake a range of activity that will contribute to the delivery of a comprehensive professional support service. The post holder will undertake a range of administrative tasks that support the smooth day to day operations of the team. Tasks will vary, but will include arranging meetings and supporting and maintaining the team’s administrative and quality assurance systems and processes including recruitment, supervision and assessment of trainees and all associated supervisor records with attention to accuracy and detail. The post holder will support with the arrangement of events (including pre-event work, liaising with venues, delegates and contributors, meeting and greeting, closing events and producing the post-event evaluations).