Job Description

 The ideal candidate will have a customer orientated personality and strong admin experience preferably in a sales, customer service, membership or financial environment.

• Work from home initially
• Booking for a minimum of 3 months
• Immediate start

A busy and varied role providing efficient, effective and flexible administrative resource primarily to the Sales and Business Development teams but also helping other related departments with admin activities.
Typically, the role will include:

• Fielding incoming calls for the sales department.  Gaining key sales information including names, company details and accurately recording on details of the clients wants / needs on to the database.
• After training responding to queries providing a rate card or media pack, ad specs, or gauging available budgets for potential sales and provide information on the product range. 
• Creates client agreements where required working with the Sales Manager to build and send these to prospective clients.
• Manages uploading of information on to website and database

• Downloading client information and emailing out renewal invoices
• Diary management
• Ensuring the website is kept up to date on key areas
• Arranging to send certificates and handbooks to clients
• Assisting with the co-ordination of all aspects of the administrative process for the training courses including candidate registration, issuing results & Certificates and ensuring all relevant information is entered accurately and efficiently into the database

Required Knowledge, Skills, and Abilities

Strong admin experience in a busy environment The ability to work well within a team Excellent numeracy, oral and written communication skills with the ability to confidently deal with complaints or difficult customers The ability to deliver high productivity, capable of accurate processing and achieving deadlines. A methodical approach to work, with ability to pay close attention to detail, and to undertake procedures accurately and effectively. Excellent computer skills, including experience of the Microsoft Office suite, plus aptitude for using database systems.