Job Description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary Responsibilities:

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on S1
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient’s healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Any additional duties as identified by the Team Leader / Practice Manager

Secondary Responsibilities:

In addition to the primary responsibilities, the medical administrator may be requested to:

• Partake in audit as directed by the audit lead
• Support administrative staff, providing cover during staff absences
• Action incoming faxes when necessary
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• As required support Receptionist in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery supplies
• Monitoring and filling the hospitality area

Benefits:

• Employee discount
• On-site parking
• Sick pay
• Store discounts

Experience:

• customer service: 3 years (Preferred)
• healthcare: 1 year (Preferred)

Education:

• GCSE or equivalent (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Excellent communication skills (written and oral). Strong IT skills. Clear, polite telephone manner. Competent in the use of Office and Outlook. Effective time management (Planning & Organizing). Ability to work as a team member and autonomously. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure.