Job Description

This is a great opportunity for anyone who is looking to kick-start a career in the Financial Services Sector or if you just want to expand on current banking or financial experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country with opportunities to learn new skills and develop in your career and grow. Our mission is to help you realize your potential. Whether you want to kick start or restart your career, Capita is the right place to do just that.

This is a Permanent role offering both 35- & 37-hour contracts. The Department is open between 7am-11pm Monday-Sunday, the choice of fixed shifts is dependent on availability. We require candidates who are flexible and prepared to work between these hours.

What you’ll be doing:

• Assisting banking customers with their general enquiries
• Helping customers set up direct debits, standing orders & international money transfers
• Dealing with all requests on a first touch basis
• Communicating clear with customers over the phone

Required Knowledge, Skills, and Abilities

A passion for helping people along with relevant experience in face-to-face or call Centre-based customer service. Excellent verbal, communication & listening skills. Numeracy and computer literate (e.g. Microsoft Word, Excel). Customer focused when dealing with a range of people, including vulnerable customers. Have excellent attention to detail. Be highly organized and able to manage own workload to meet stretching personal and team targets.