Job Description

The Customer Service Advisor acts as a liaison between our clients and workers, by coordinating the placement of our workers into our client’s shifts, whilst supporting the growth of our client and nurse database. The Customer Service Advisor also responds to queries from clients and workers in relation to all aspects of our business.

• Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
• Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
• Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
• Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth.
• Promote our online ordering and booking platform to clients and workers.
• Liaise with all internal departments regarding any additional queries.
• Ensure professional, informative and positive relationships are created and maintained at all times.
• Demonstrate extensive overall company knowledge.

We can offer you a fantastic company culture, optional charity involvement and a great work/life balance. As well as a competitive salary, 25 days holiday which increases with years of service and a company pension scheme. We also hold various social events throughout the year, offer holiday incentives abroad, awards for excellent performance and a strong internal support team.

Required Knowledge, Skills, and Abilities