Job Description

Key Responsibilities

Your main responsibilities will include but not be restricted to:

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into
• computerized database.
• Communicate study information to potential participants.
• Phone screen participants according to the scripts provided for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Make recommendations for process improvement.
• Liaison with screening department in coordinating all necessary screening information needed
• for recruitment.
• Cross-trained in other departments, as needed.

Required Knowledge, Skills, and Abilities

Educated to GCSE or ‘A’ level standard. Strong attention to detail and high degree of accuracy. Strong written and verbal communication skills. Ability to follow precise directions and read from a script. High degree of professionalism and customer service. Experience: Recent and relevant experience in customer service or call Centre. Knowledge of medical terminology preferred. Knowledgeable in computer programs (e.g. word processing).