Job Description

Role provides sector leading customer service and provides opportunities and choice in where and how people live. Our Customer Services team is split into different areas all of which are as equally important as each other.
Working within a high performing team you will be responsible for:

• Achieving personal KPIs and SLAs
• Driving your personal development within Anchor Hanover
• Track trends and patterns through MI available, escalating any areas of concern to the relevant parties
• You will seize opportunities to contribute to our ‘Sales through Service’ culture to deliver outstanding customer service
• Be an effective team player, identifying opportunities to support colleagues throughout the department ensuring business continuity

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping
• 20% off mobile phone contracts
• Cashback on dental and medical expenses
• Discounted Private Medical rates

Required Knowledge, Skills, and Abilities

Effective and accurate communication skills both written and verbal Excellent attention to detail. Flexibility, resilience and be able to adapt within an ever-changing environment. Ability to build strong and effective relationships with stakeholders. Genuine enthusiasm for providing a high standard of customer service. Competent in multi-tasking, prioritizing and forward planning with the ability to manage competing demands. Comprehensive working knowledge of MS office application, in particular Excel, Outlook and Word.