Job Description

As a Customer Service Advisor you'll be the first point of contact for our customers, confidently taking ownership of their service request, accurately and in a timely manner will be an essential part of your role.

You will deal with all levels of complexity from simple jobs to business impacting incidents and complaints. These requests are received from our customers via inbound calls and emails. You will also be required to make outbound calls to proactively ensure we deliver the expected level of service to our customers keeping them up to date and informed at all times.

You'll be a real team player with a passion for delivering a “best in class” customer service proposition and a can do attitude. You will also support and share your expert knowledge and experience, to improve the customer journey and ensure we have a culture of “Right First time” in everything we do.

Package Description

Competitive salary of £18,720 plus benefits including pension.

We also offer Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

Required Knowledge, Skills, and Abilities

Confident communicator, able to build relationships. Excellent listener with the ability to probe and gather all the required information. Efficient data entry skills with great attention to detail and accuracy when inputting information. A team player with a positive can do attitude. Experience in a Customer Service Centre environment would be highly beneficial Working knowledge of Microsoft Excel and Word Experience of working with Customer Service Targets, KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements).