Job Description

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Our customer service teams are supporting business to respond to a huge increase in demand, due to the current Covid-19 pandemic. We handle over 100 million customer conversations every year. This includes helping people who are in vulnerable or stressful situations, as well as processing essential documents and information.

We are looking to recruit a team of Customer Service and Technical Support Advisors who will support one of our home phone and broadband clients. Ownership of queries is so important to us; so, if you are a person who wants to resolve problems, have genuine conversations with customers all whilst working in a busy, fun call Centre environment it would be great to hear from you!

What you’ll be doing:

• supporting with inbound calls within a contact Centre
• delivering a service which makes your customers feel valued and supported
• dealing with a number of customer questions and queries, helping to resolve problems

If there is one thing that is especially important to us it is flexibility. Our department is open from 8:00am to 8:00pm Monday to Sunday. We have 14 teams that cover the above shifts. Some shifts are early, and some are late. Shift length varies between 7.5 and 11 hours a day. A number of shifts are 5 day week, some are 4 and some are a mix of 4 days and 3 days.

What’s in it for you?

• Basic salary plus up to 20% bonus based not only on your performance – and no selling.
• Excellent employee package for home phone, broadband, mobile and TV products.
• 22 days holiday (++8 bank holidays).
• Full training, coaching and support from day one.
• A great opportunity to progress your career.
• Access to our Perk’s at Work site which has everything from discounted cinema tickets to a Cycle to Work Scheme plus a free shuttle bus to and from Leeds City Centre every hour.

Hours of Work

• Rotational shifts between 8:00am – 8:00pm – Monday to Sunday
• Training is super important, so no holidays will be authorized during the training weeks

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Required Knowledge, Skills, and Abilities

Experience is great, but it isn’t essential to us. The truth is we don’t have a typical employee; however, there’s a few key attributes we would like you to have; Great communication skills. A desire to learn and develop in the role or beyond. Be focused on helping people and resolving their queries. Be determined to succeed – both for yourself and your customers. A decent level of IT skill and an ability to multitask on computer-based programmes.