Job Description

As a Debt Advisor in our Client Support team you’ll be taking inbound calls in a busy contact Centre environment. You’ll be helping clients to manage their existing debt solution with annual reviews and change in circumstance reviews, giving general debt advice and providing support and advice when payments can’t be made, you will also be dealing with plan closures. This is a great opportunity to work in a fast paced financial environment where you will be making a real difference to the lives of people experiencing problem debt.

It’s a rewarding and challenging role, and to give you the best possible start you’ll spend your first 5 weeks at our virtual training academy starting in December, where you’ll build the skills and knowledge you need to make a lasting difference to our clients’ lives. And in return for your hard work and commitment, we offer a generous benefits package that includes 24 days annual leave, a personal pension plan, a healthcare cash plan, travel season ticket loans and more.

Be valued, too

We don’t just care about our clients - we look after everyone who works with us. In return for your hard work and commitment, we offer a generous benefits package that includes:

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays

• The ability to buy and sell annual leave

• Travel season ticket loans

• Cycle-to-work scheme

• Group personal pension scheme

• Westfield Health cash plan

• Employee assistance programme

• Financial planning

• Long service awards

Salary Grade B - £20,155 with increases to £20,800 after six months and £22,800 after 12 months, subject to satisfactory development and performance.

Required Knowledge, Skills, and Abilities

If you’d like to help us realize our vision and have a rewarding career with us, you should be able to demonstrate: Strong communication skills. The ability to show empathy and build rapport. Emotional resilience- being able to deal with difficult situations everyday. Customer service experience. A positive attitude and be a good team player. Problem solving and influencing skills. Good attention to detail. Microsoft Word and Excel skills and be competent using multiple systems at one time. Experience of working towards targets or deadlines in a fast-paced environment. You don’t need specific experience, however we are looking for empathy and emotional resilience, with strong communication skills and a passion for helping others.