Job Description

As a Customer Relationship Manager you will be responsible for answering the incoming telephone calls from customers across the Yorkshire region.

The service we deliver to the customer has a strong focus on providing a professional, high quality of service. This is driven by targets with emphasis on dealing with customer enquiries quickly and accurately and ensuring we provide a service tailored to the customer. It's a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT.

You will use your skills in influencing and negotiation to agree realistic payment plans. Identify the best call resolution for both the customer and Yorkshire Water. Reviewing the customer collection process by manual monitoring accounts.

What's in it for you?

We genuinely care for our employees and want them to develop, as such you’ll also follow a comprehensive development framework with clear progression steps to help you further your career and pay.

Loop offer a fantastic package of rewards to enhance your work and home life, including:

• Quarterly performance related bonus
• Pension scheme
• 25 days plus bank holidays
• A Rewards & Recognition scheme
• Free onsite parking, cycle to work and car share scheme
• Regular neck and shoulder massages and free fruit on a Friday
• Loop Social Club with access to reduced price tickets to events
• Childcare Vouchers for those with young children
• And because we care, we have the “Heart of Loop Charity activity”.
• Regular events to recognize and celebrate our employee’s diverse cultures

Total working hours are 37.5 per week full time, the next start date we are recruiting for is the 13th January 2020.

Interviews held – WC 30th November 2020

The inteviews will be held virtually so access to Microsoft Teams is essential.

Required Knowledge, Skills, and Abilities

We’re looking for individuals who are great communicators with the ability to build rapport with customers. Calls are varied so you’ll need excellent listening skills to understand customer queries to enable a right first time resolution Numeracy, IT skills and a good standard of spelling and grammar You will be someone that’s passionate about delivering a great customer service and exceeding customer expectations and have experience of dealing with customers face to face or over the telephone