Job Description

We've got some great opportunities if you're looking to start or develop your career in customer services. You'll be helping our customers over the phone and via email, in an environment where customer care and service quality is second to none. We recruit people from all sorts of different backgrounds and experiences, so read on if you're looking for a role that will challenge you, develop you, and give you lots of opportunity for career development.

These are full time roles, working 35 hours a week between the hours of 08 and 18, Monday to Friday. These roles are based in our Wakefield WF1 2UN offices

As a Customer Service Advisor you’ll work closely with colleagues in your team, and will be passionate and committed to delivering an excellent customer experience with each and every interaction. You’ll need to be able to work flexibly and take every opportunity to “wow” our customers, by meeting – if not exceeding – service standards. Making sure that you maintain the high standards that drive our brand, you’ll share your knowledge and understanding, and manage yourself against agreed service standards. You must be comfortable taking responsibility for resolving customer queries, using different IT systems to help you achieve this.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organization with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

Required Knowledge, Skills, and Abilities

To succeed as a Customer Service Advisor you’ll need to be a great team player and you'll need to be comfortable using different IT systems to resolve queries. You must have the proven ability to deliver great customer service, both over the telephone and via email, and you’ll need a really high level of attention to detail. You must be passionate about developing yourself and be committed to working to the highest standards. You must have excellent communication and interpersonal skills, and be able to investigate and solve problems quickly.