Job Description

You will be responding to a variety of billing calls from Yorkshire Water’s customers, answering questions and queries about their accounts. These can vary from taking simple bill payments, dealing with changes of address to responding to more complex calls explaining how bills are calculated.

We pride ourselves on delivering an excellent induction programme and ongoing training and support, so you’ll be fully equipped with everything you need to know right from day one. We genuinely care for our employees and want them to develop, as such you’ll also follow a comprehensive development framework with clear progression steps to help you further your career and pay.

The benefits don’t end there either. Loop offer a fantastic package of rewards to enhance your work and home life, including:

• Quarterly performance related bonus
• Pension scheme
• 25 days plus bank holidays
• A Rewards & Recognition scheme
• Free onsite parking, cycle to work and car share scheme
• Regular neck and shoulder massages and free fruit on a Friday
• Loop Social Club with access to reduced price tickets to events
• Childcare Vouchers for those with young children
• And because we care, we have the “Heart of Loop Charity activity”.
• Regular events to recognize and celebrate our employee’s diverse cultures

Required Knowledge, Skills, and Abilities

We’re looking for individuals who are great communicators with the ability to build rapport with customers. Calls are varied so you’ll need excellent listening skills to understand customer queries to enable a right first time resolution. Numeracy, IT skills and a good standard of spelling and grammar. You’ll be someone that’s passionate about delivering a great customer service and exceeding customer expectations and have experience of dealing with customers face to face or over the telephone.