Job Description

We are currently looking for Receptionist to join our Front Office team  to be a central contact for all guests throughout their stay, ensuring that they are welcomed to the hotel and that their requests and needs are quickly and professionally taken care of. To ensure that they are charged correctly for services and correct payment is taken on departure.

Key Skills, Qualities & Experience

• To deal efficiently and professionally with all guests, their requests, and queries.
• To greet all guests (whether resident or non-resident) welcoming them to Grantley Hall and ensuring they feel comfortable and looked after.
• To ensure all guests are registered fully on arrival, giving all details required legally and to Grantley Hall's standards as well as reconfirming their arrangements for their stay.
• To escort all guests to rooms explaining the location of all facilities within the hotel.
• Ensure guest luggage is properly labelled and taken to the rooms and guest vehicles are parked and the keys labelled and stored correctly.
• To follow early shift and late shift procedures as set out to Grantley Hall standards.
• To liaise with the Housekeeping on the availability of rooms and informing and liaising with them regarding any required amendments to the day's arrivals. Additionally, updating this accordingly in the Property Management System.
• To liaise with the Restaurant, Reservations and Events teams regarding reservations and availability for guests in house.
• To make any adjustments or corrections to tabs with the agreement of the Duty Manager ensuring the correct documentation is filled in.
• To manage group accounts, checking in guests as normal and ensuring charges get posted correctly to either the individual room accounts or the group account
• To prepare guests accounts upon departure, ensuring the payment equals the outstanding balance by use of credit card, cash or cheques in line with Front Office Procedures.
• Ensuring all guest luggage is taken care of along with their vehicle.
• To ensure all comments are passed on to the Front Office and Assistant Front Office Manager and with any complaints, ensure a manager speaks to the guests.
• To answer the switchboard in line with Front Office standards, dealing with requests, transferring calls (announcing the caller where necessary) and taking messages. Ensure the messages are distributed quickly.
• To be responsible for the cash float, balancing it at the start and the end of each shift with the amount of cash taken and the credit cards processed.
• To deal with any reservation enquiries, quoting the correct rates and room types dependent upon availability, remembering to maximize the hotel's revenue where possible. To take the relevant details from the caller to make a room reservation, ensuring the hotel policies are mentioned. To input all of the information in to Portfolio.
• To maintain good working relationships with colleagues and all other departments.
• To attend training courses and meetings as required.
• To ensure that the agreed standard of personal presentation is adhered to at all times.
• To be flexible in one's duty and to carry out additional tasks or help in other areas of the Front Office Operation when requested and when the business demands.
• To ensure the company's Health & Safety policy and fire procedures are adhered to at all times.
• To know and live Grantley Hall's values every day without compromise.
• Any other duties, deemed necessary.

Required Knowledge, Skills, and Abilities