Job Description

We’re recruiting for an exciting brand-new role, the only type of its kind in the country, on an 18-month fixed term contract, helping our clients who have been impacted by the Covid-19 pandemic.

As a Customer Service Associate working in our Early Intervention team, you’ll support clients who have been financially impacted by Covid-19. You’ll be providing support via telephone, email and webchat in order to ensure that all queries are resolved promptly and accurately. This is an excellent way to start your career with the charity during a period of growth.

It’s a rewarding and challenging role, and to give you the best possible start you’ll attend our training academy, where you’ll build the skills and knowledge you need to make a lasting difference to our clients’ lives. In return for your hard work and commitment, we offer a generous benefits package that includes 24 days annual leave, a personal pension plan, a healthcare cash plan, travel season ticket loans, and more.

Be valued, too

We don’t just care about our clients - we look after everyone who works with us. In return for your hard work and commitment, we offer a generous benefits package that includes:

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays

• The ability to buy and sell annual leave

• Travel season ticket loans

• Cycle-to-work scheme

• Group personal pension scheme

• Westfield Health cash plan

• Employee assistance programme

• Financial planning

• Long service awards

Required Knowledge, Skills, and Abilities

A working knowledge of MS Word. Telephone and/or face to face customer service experience. Knowledge of MS Outlook or similar would be advantageous. Good understanding of processes and being able to identify issues.