Job Description

The Benefits

• 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Bunzl Personal Pension Plan
• Personal benefits for Theme park discounts, Cycle to work scheme,Cinema discounts etc.

We have an exciting opportunity for someone passionate about customer service to join our business to service and deliver customer service excellence to our customer portfolio via telephone, email correspondence. You will also assist in growing and developing new and lapsed customer accounts.

Key Responsibilities

• Deal with all customer issues/queries/requests for product and service information
• Support external Field Sales Managers in service expectations for all customers
• Accurately update and input customer details on to the CRM system
• Proactive outbound calls on a weekly basis to generate growth within our customer database
• Utilize reports for repeat orders, complete gap analysis and review customer trends

Required Knowledge, Skills, and Abilities

Excellent Customer Service Skills. Proven track record building and maintaining customer relationships. Positive and professional manner. Excellent communication skills, written and verbal. IT skills. A team player with a collaborative approach.