Job Description

The role: This position would suit candidates with a background in customer service or equally it would be a fantastic opportunity for highly motivated candidates to train to become Customer Service Advisor's by joining a progressive company and working with their lively team. The successful candidate will be responsible for taking and processing orders, dealing with customer queries, building rapport with new and existing customers and providing an all-round excellent level of customer service.
Duties will include:

• Dealing with customer queries via webchat
• Responding to customer emails
• Building a strong customer rapport
• General office administration duties as and when required

Required Knowledge, Skills, and Abilities

The ideal candidate will be someone who can offer good customer service skills and previous experience within a telephone based customer service environment would be a benefit but not essential. If you can communicate effectively and empathize with customers, please consider these roles. You will have a high level of attention to detail, be competent with IT and have good written English.