Job Description

You will monitor existing jobs and interact with our agent network to ensure our customer is kept updated at regular intervals during their claim. But ours isn’t an average call centre. What makes us different is that we truly understand what matters to our customers – and we’re committed to doing the right thing for each and every one of them. So instead of being heavily target-based, success here is measured on the experience you offer customers and how you make them feel. It can be fast paced – but we’ll ensure you’re up to speed with our products and industry leading approach, so you’re empowered to resolve every call in the best way possible.

Hours

We’re open for our customers 24/7; however your shifts will range between 7am and 11pm.

Our working hours reflect that:

• Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 7am – 3pm or 1pm – 9pm.
• You will be working 37.5 hours a week, on an 8 week rolling rota basis. Over the 8 weeks, you’ll normally be required to work 2 in every 4 weekends.

Benefits

We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

• 24 days' holiday – this increases after two years’ service
• An annual bonus and salary review scheme based on company and personal performance
• A competitive pension for which LV= will pay twice the amount you pay, up to 14%
• The option to buy and sell holiday
• Flexible working opportunities
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
• Team social events throughout the year
• Employee wellbeing and engagement talks and workshops
• Discounted cinema tickets

Required Knowledge, Skills, and Abilities

Share our passion for providing stand-out customer service (if you’ve previous experience, even better). Be an excellent communicator, both written and verbally, with good attention to detail. Have a strong work ethic and relish the opportunities for self-development. Be passionate, proactive and comfortable working in a busy, buzzy environment.