Job Description

Our working hours reflect that:

• Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 8am-4:30pm or 11am-8pm.
• You’ll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.

Rewards and Benefits

We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

• 24 days' holiday – this increases after two years’ service
• An annual bonus and salary review scheme based on company and personal performance
• A competitive pension for which LV= will pay twice the amount you pay, up to 14%
• The option to buy and sell holiday
• Flexible working opportunities
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
• Team social events throughout the year
• Employee wellbeing and engagement talks and workshops
• Discounted cinema tickets

Required Knowledge, Skills, and Abilities

Have experience of providing a high caliber of customer service (if you’ve previous call Centre experience, even better). Feel comfortable using a computer. Experience using common IT software is essential. Be an excellent communicator, both written and verbally, with good attention to detail. Have a strong work ethic and relish the opportunities for self-development Be passionate, proactive and comfortable working in a busy, buzzy environment.