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Customer Service Advisor - Banking
  • United Kingdom - West Yorkshire - Leeds - LS1 2JZ
1 year ago
£ 9.34 Per hour
Customer Service
Full Time
Job Description

The Customer Support Associate role involves

  • Contacting our customers to discuss their financial situation
  • Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
  • Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
  • Where necessary working to defined processes managing cases through the courts to recover monies owed.
  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
  • Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience

* As we're a regulated organization, we need you to work within the appropriate regulatory frameworks we follow. * Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.


Required Knowledge, Skills, and Abilities
Excellent communication and listening skills, ability to empathize coupled with strong negotiating skills, and general ability to impress with your professional manner and actions. Flexible working to suit customer needs and business demands. Face to face or telephone based customer experience. A great attitude and desire to exceed our customers' expectations.

Reference no: 20810

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