Job Description

The must haves

• Experience of working in a busy office-based environment, providing top tier clerical support, ideally within a transactional, customer service or call Centre environment.
• PC literacy – good working knowledge of MS Office packages, with an ability to learn new systems and tools effectively.
• The ability to put together information using a range of data from multiple systems.
• Proven experience of communicating confidently, clearly and effectively across a wide range of audiences, both internally and externally.
• Able to manage a varied work load and priorities well.

What’s in it for you?

An amazing opportunity for you to provide accurate and efficient administrative support to Virgin Media in order to manage the charges and penalties relating to Streetworks activities. You’ll also play a key role in liaising with contract partners to ensure that the contractual agreement is received to enable the recharge of appropriate Streetworks penalties and validate Streetworks charges for sample inspections/lane rental/permit charges and ensure timely payment. You’ll be at the forefront of liaising with local authorities in the event of a query/challenge in relation to an invoice penalty, and to provide feedback to the relevant contract partner as well as process information received from a variety of sources and accurately record and archive in the appropriate VM system, updating when required.

In return for all of your hard work, we’re committed to creating and growing amazing careers and working environments for our people. We believe that through our diverse and talented workforce, we have a wealth of teams and departments where everyone can truly belong. It’s about bringing your whole self, proudly, every day and changing the world one step at a time.

We also offer a range of generous benefits that reward and motivate you to constantly strive to achieve. A knock out pension, flexible working culture and an ethos that Centre’s around the value of team play – to name a few.

Required Knowledge, Skills, and Abilities