Job Description

Due to the current COVID-19 restrictions, returning to the office is under ongoing review in accordance with Government guidelines. As a result, you will be working from home until further notice. You must have an appropriate working area, good internet connection and mobile phone signal. We will provide all relevant IT equipment to enable you to work from home.

As and when we are able to return to the office, the base for this role will be at the Monks Cross office.

Earning Potential:

Typically, our Customer Experts will progress from the starting salary of £17,250 on reaching the standard required after training is completed. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to £20,500. You can then continue to excel in the role and become one of our experts in department earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviors and attitude to be able to continue progression of their career aspirations.

Required Knowledge, Skills, and Abilities

A great phone manner with the ability to focus on creating meaningful conversations by always ensuring you have empathy whilst building rapport, listening and reacting to the customers needs. Someone who relishes in solving problems through meticulously checking facts and asking questions and is confident in challenging blockages and finding the best way to remove these. Someone who enjoys working and learning with others around them to deliver fantastic customer service. The ability to think about what other digital methods there are for customers in order to make things simple and meet their needs even quicker. A positive, can-do attitude with the ability to have challenging conversations and overcome objections. What will you get for this role? Starting salary of £17,250 with pay progression steps in place and the potential to increase to £22,000. Generous defined contribution pension scheme. Annual performance related bonus and pay review. Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days. Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply). Excellent range of flexible benefits to include a matching share save scheme. Full training and ongoing support will be provided.