Job Description

Responsible for providing support and guidance to customers. Advisers have responsibility for responding to inbound telephone enquiries and e-mails in the helpline team.

• To answer and resolve enquiries via telephone and e-mail in a timely manner
• To work within team scorecard measures to deliver a service that meets KPI's
• To be part of a professional helpline for all customer interactions, by phone and email
• To contribute and support service and process improvement
• Maintain confidentiality at all times
• Maintain an accurate record of all customer interactions

 

Salary: £9.01per hour up to 12 weeks.
Monday to Friday days hours starting between 8am - 6pm (34 hours per week)

Required Knowledge, Skills, and Abilities

Ability to work within a fast paced busy helpline team dealing with high volumes of customer enquiries. Contact Centre experience. Competent computer user. Conversant with outlook. Professional and supportive approach. Ability to communicate confidently and effectively with employees at all levels of the business. Excellent problem solving skills. Excellent communications skills, specifically verbal and written. Ability to organize workload to meet deadlines and service requirements.