Job Description

• Process and verify the accuracy of orders from various business units received by email, telephone, EDI or other with attention to detail and accuracy.

• Initiates required action to customer requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.

• Processes orders for delivery and dispatch from plants and warehouses in coordination with nominated freight forwarders.

• Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers

• Responsible for recording a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service.

• Serves as communication link between customers and sales team to assure customer’s needs are met.

• Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.

• Maintains SAP master data by updating account information. Provide back up support to team when out of the office due to vacation, travel or sick.

• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

Additional European language – preferably Spanish. Must have worked within a customer service or customer focused environment. Extensive SAP experience. Ideally worked in a Supply Chain environment.