Job Description

We have an opportunity for a Customer Service Advisor to join a warm, friendly and empathetic customer contact Centre environment. This is based centrally in York with excellent public transport links and free on-site parking. Our client offers an exemplary benefits package and a variety of working hours to suit!

Being the first point of contact for customers, some of your duties will consist of;

• Receiving inbound calls from customers to provide the appropriate guidance and advice needed.
• Having an excellent knowledge of products available, being able to answer any questions or queries which customers may wish to discuss.
• Build rapport and relationships with customers, in a positive, understanding and caring way.
• Recognize complaints, acknowledge and resolve at the first point of contact where possible or escalate appropriately.
• Basic data input and administration duties when necessary.

This will be working full-time Monday to Friday with 8 hours per day work patterns available between the hours of 8am-8pm, earning a salary of £19,500.

This position is to start at the beginning of December where, upon starting, you will receive an extensive 6 weeks training plan which will be 9am-5pm, which you must be available for the whole duration.

Required Knowledge, Skills, and Abilities