Job Description

The role is based at our York Head Office and is offered as a permanent role, 16-20 hours per week, and as a bonus can be worked from home the majority of the time, but you need to be willing and able to come into the office when required.

As a family run business with family values at the heart, at Pavers we look for the right type of personality as much as the right skillset.

You’ll be based in our Customer Service Team and be responsible for dealing with customer queries via;

• Email
• Social media
• Live web chats
• Over the phone

You’ll need to have a passion for delivering excellent customer experience at all times, strong written and verbal communication skills, including a competent telephone manner and excellent spelling and grammar, with the ability to multi-task and priorities to make a success of this opportunity.

Hours and Shifts of our Customer Service Advisor

We have two shift patterns available:

• 16 hours per week working Sunday 12.30-pm-9pm and Monday, Tuesday 5-9pm.
• 20 hours per week working Wednesday, Thursday, Friday 5pm-9pm and Saturday 12.30pm-9pm.

In you first week you would need to be able to work hours across Monday to Friday based in the York Head Office to complete your training.

We are looking for individuals who are available to start work prior to Christmas 2020 and from 2021 there will be a requirement to work some bank holidays on a rota basis.

Bonus & Benefits for our Customer Service Advisor:

• Pay: £8.75 per hour 21+ other rate of pay rates applicable under 21.
• Generous Staff Discount
• Discretionary Bonus
• Free onsite parking
• Working from Home (but will need to come into the office when required)
• Holiday Entitlement (Increases with service)
• Company Contribution Pension
• Access to RetailHUB (Wellbeing & Financial Support)

Required Knowledge, Skills, and Abilities

Excellent English language skills including spelling and grammar. Strong written administration skills. Access to a computer at home and a good/reliable internet connection. Ability to deal with customer complaints. Excellent Customer Service skills. Experience responding to customers over social media. Highly Organized. Good attention to detail. Patient Persona. Excellent telephone manner. Good IT skills. Able to multi-task.