Job Description

• Identify opportunities for process improvements that positively impact the customer's experience.
• Effectively respond to inbound contact from customers and their representatives in line with service levels and at first point of contact.
• Adhere to Identification & Verification checks (ID&V) on all enquiries and in line with procedures.
• Develop and demonstrate expert knowledge and awareness of our products & procedures and ensure this knowledge is kept up to date by completing mandatory training and responding to coaching and other learning.
• Demonstrate strong verbal communication skills and a passion for great customer service. Identify the customers' needs and respond positively and professionally..
• Escalate queries, complaints, risks and issues promptly in line with procedures.
• Support and assist other teams / projects as requested.

What's on Offer

• A starting salary of 21,000 plus a discretionary annual bonus scheme
• Very competitive holiday allowance and a chance to buy an extra week each year
• Flexible working opportunities, home working options.
• Free parking and free bus travel on Aviva bus routes.
• Subsidized on-site nursery, rated Outstanding by Ofsted for 0-5's
• Market leading healthcare for you and your family
• Competitive maternity, paternity, shared parental and adoptive leave policies
• Development programmes & career progression.
• On-site gym, personal trainer, virtual yoga and regular health and wellbeing events
• Comprehensive training programme backed up by full on the job support for the first 2 weeks.

Required Knowledge, Skills, and Abilities

Experience in an office-based customer service role. Fun & friendly. Good telephone manner. Easily adaptable. Flexible with hours if needs be. Strong minded and a team player.