Job Description

Due to continuous growth within our monitoring business, we are now looking to recruit a number of Customer Service Agents, to assist with the monitoring and response to CCTV and intruder alarm, based at our Leeds Security Monitoring Centre.

There are various shift patterns available. You will work 38.5 contractual hours per week.

Examples of shifts available; rotating system of two 7am to 7pm days, followed by two 7pm to 7am nights and then four days off.

As a Customer Service Agent, you will:

• Respond to and process CCTV and alarm activations, speedily and accurately
• Inform the relevant Emergency Authorities and Customers
• Handle internal/ external customer related enquiries and deliver high levels of customer service at all times

What can we offer you?

• Competitive hourly rate that will increase upon successful completion of probation
• Shift allowance of £963.72 per annum
• Overtime at 1.5x basic rate
• Bank holiday at 2.5x basic rate
• Christmas Day and New Years’ Day at 3x basic rate
• Generous company pension.

Required Knowledge, Skills, and Abilities

Have previous customer service experience. Possess excellent communication and interpersonal skills. Be able to work on your own initiative as well as working as part of a team in a customer service environment.