Job Description

To be the first point of contact and take ownership of all customer enquiries from telephone calls and / or emails. Be always aware of customer service level agreements resolving enquiries thorough to resolution and converting sales quotations to support the needs of their customers.

Key Responsibilities:

• Answering and logging the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable
• Handling service enquires confirming the engineers attendance / resolution in accordance with customer service level agreements
• Dealing with courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
• Chasing up on all outstanding quotations
• Recording customer complaints in line with the company procedures

Required Knowledge, Skills, and Abilities

An experienced Customer Service Advisor with experience of handling a high volume of calls, ideally with a background in Scheduling engineers, however this is not essential, confident communicator, passion for delivering good Customer Service.