Job Description

This is a great opportunity for anyone who is looking to kick-start a career in the Financial Services Sector or if you just want to expand on current banking or financial experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country with opportunities to learn new skills and develop in your career and grow. Our mission is to help you realize your potential. Whether you want to kick start or restart your career, Capita is the right place to do just that.

This is a Permanent role offering both 35- & 37-hour contracts. The Department is open between 7am-11pm Monday-Sunday, the choice of fixed shifts is dependent on availability. We require candidates who are flexible and prepared to work between these hours.

What you’ll be doing:

• Assisting banking customers with their general enquiries
• Helping customers set up direct debits, standing orders & international money transfers
• Dealing with all requests on a first touch basis
• Communicating clear with customers over the phone

What’s in it for you?

• A competitive basic salary of £9.36p/h increasing to £9.80p/h after a successful probation period
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Permanent role offering both 35- & 37-hour contracts, Department open between 7am-11pm Monday-Sunday, choice of fixed shifts dependent on availability. We require candidates who are flexible and prepared to work between these hours.
• You will be based at one of our client’s offices in Leeds City Centre, close to both the train & bus stations, with cafeteria amenities on site.

Required Knowledge, Skills, and Abilities

A passion for helping people along with relevant experience in face-to-face or call centre-based customer service. Excellent verbal, communication & listening skills. Numeracy and computer literate (e.g. Microsoft Word, Excel). Customer focused when dealing with a range of people, including vulnerable customers. Have excellent attention to detail. Be highly organized and able to manage own workload to meet stretching personal and team targets. You’ will be joining the leading player within the Remediation Market where our aim is to help companies process, service and advise on complaints along with providing tailor made solutions for their our customers. We aim to deliver fair outcomes for customers through complaint handling & customer service.