Job Description

As a Customer Services Officer, on a day to day basis you will provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach as appropriate, to ensure equality of access for all. Many of our customers are vulnerable, carry a complex set of circumstances and can be demanding about a resolution to their needs. Equally, the work can be very rewarding and many individuals and families will benefit significantly from the advice and guidance you will provide.

Full training will be given to enable you to acquire an in-depth knowledge of relevant services. We work in a culture where we share knowledge and help each other so there is plenty of support after training.

Required Knowledge, Skills, and Abilities

You will be required to access various computer systems to retrieve and input information and up-date customer records in accordance with agreed procedures and protocols. Therefore, you will need accurate keyboard skills.