Job Description

Responsibilities

Sales and profit

• Personally contribute to the achievement of sales targets and store KPI's by delivery on individual targets

Customer service excellence

• Deliver excellent selling and service skills by consistently following FLOW
• Ensure all customers receive a high standard of customer service
• Be customer centric in delivering business expectations on experience measures.

Product knowledge

• Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc.
• Complete product training and any subsequent refresher training offered.

Store environment

• Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
• Maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
• Ensure window displays are kept clean and attractively displayed
• Be vigilant at all times to ensure stock loss is minimized and to contribute to store stock takes

Policy adherence

• To ensure adherence to all policies and procedures including loss prevention, security, stock handling, health & safety etc.
• Contribute to the health and safety of others and yourself by following safe working practices.
• To act in a responsible and positive manner at all times, ensuring that Company codes of practice are followed.

Required Knowledge, Skills, and Abilities

Luxury retail or retail beauty experience desired. Strong team player. Flexibility in working arrangements including availability during key holiday trading periods. Ability to travel within reasonable distance if required.