Job Description

• To ensure customer orders are processed efficiently and comply with customer service standards and target dates.
• Providing retail partners / sales force with weekly reports.
• Create and distribute various reports using excel and analytical techniques for the sales force and customer use.
• Building lasting relationships with key retail customers.
• Liaise with customers using your intuition and empathy for customers you will understand and anticipate their needs, handling and solving queries.
• Regular liaison with logistics to ensure timely delivery of customer orders.
• Communication with PUMA UK Purchasing team, to access order statuses at all times.
• Support Customer Service Supervisor with key projects in service excellence.
• Challenge current process improvement initiatives and focus on enhancement in customer service processes.

This is a fixed term role, however with the potential to be made permanent.

Required Knowledge, Skills, and Abilities

A passion for golf and good technical golf product knowledge. A good level of planning and organization skills. Able to work as part of a team. Attention to detail and a high level of accuracy. Self-motivated with an ability to work on own initiative. Excellent communication skills. Possess a passion for excellence in customer service. A solution-oriented mindset and positive approach to a varied complexity of tasks is essential. Knowledge of Excel formulas, v-lookups and pivot tables required. High levels of learning agility and ability to retain new skills.