Job Description

Working within a busy call Centre, your duties will include:

• Dealing with customer service-related enquiries, processing registrations and non-technical claims
• Processing all telephone, paper and direct mail applications within company service standards
• Ensuring all application rejections / queries are followed up and resolved in an efficient and customer focused manner
• Ensuring all amendments are completed accurately and in a timely manner
• Ensuring all correspondence is responded to in accordance with company guidelines

In return, our client offers free parking, great working hours, incredible benefits and a fantastic team working environment!

This role is full-time, working 37.5 hours per week, Monday to Friday between 08:30 and 17:30, and every one in four Saturdays working 08:30 until 12:30 with ½ day off in lieu.

Required Knowledge, Skills, and Abilities

You will have previous customer service experience within a professional environment, possessing first class verbal and written communication skills and a high level of accuracy. In addition, you will have good administration and IT skills, experienced in the use of Word and Excel, and be a good team player.