Job Description

Working within the Commercial Office, your duties working as Customer Relations Officer will include:

• Liaising with customers on a regular basis to keep them informed on the stage of their order/enquiry
• Investigating and resolving queries and complaints via CRM
• Building an ongoing understanding of customers’ individual requirements ensuring an efficient and professional service is delivered
• Customer service questionnaires/feedback and collating responses
• Processing of Sales Returns/Credit Notes/Advised replacements
• Assisting accounts with credit control, creating new accounts, distributing statements, processing payments
• Answering and transferring calls
• Updating the system with staff absences/holidays and assisting with new starter documentation

In return, our client offers a very friendly working environment, free parking and outstanding benefits!

The hours are full-time, and the role is temporary with a view to permanent.

Required Knowledge, Skills, and Abilities

You will have previous customer service experience, possessing outstanding customer service skills and a confident and outgoing personality. In addition, you will be extremely organized, efficient, able to meet deadlines and focused with high attention to detail.