Job Description

The successful Service Advisor will have previous motor trade experience in delivering an exceptional customer experience.

The Service Advisor will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop team to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining a thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding the sale of repairs required and company products.
• Maintaining good housekeeping standards and orderly administration of your work.

Required Knowledge, Skills, and Abilities

Customer awareness. Ability to work to deadlines and targets. Strong teamwork skills. Confident and professional communication skills. Full driving license. The Service Advisor will be confident interacting with new people. You will be smartly presented, well-spoken and professional. You will also need a pleasant telephone manner and a level of IT competency.