Job Description

As a Host you will endeavor to make every experience a memorable occasion for each of our guests.
Background of a high volume, luxury restaurant and bar experience.
Key Responsibilities
To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after.

• Meeting and greeting customers, organizing table reservations.
• To deal responsibly with payment transactions and maintain strict control of the bills.
• Ensure each customer receives impeccable service.
• Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department.
• Providing first class customer service and should be highly organized with good communication skills, both face to face and over the phone.
• To maintain good working relationships with colleagues and all other departments.
• Arranges for special services requested by the guest.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To attend training courses and meetings as required.

Required Knowledge, Skills, and Abilities

Have held a similar role within a high-level hotel or fine dining restaurant. Enthusiastic, quick thinking and welcoming personality. To be able to react to guest requests efficiently and to ensure details are communicated and followed through to all departments. Outstanding personal presentation and grooming. Strong written and oral communication skills. Excellent attention to detail in all aspects of the role. PC Literate, understanding of Microsoft outlook, Excel and Word.